Yours, Mine, and Ours: Customer Service in the Bank-Fintech Partnership

Yours, Mine, and Ours: Customer Service in the Bank-Fintech Partnership


Join Jenner & Block Partners Jeremy Creelan, Megan Poetzel, and Laurel Loomis Rimon in the third CLE webinar in our series on Bank-Fintech Partnerships. Topics covered will include:

    • Managing customer communications channels for service and diligence
    • Handling customer complaints and sharing related information between partners
    • How are regulators considering customer service in an era of skepticism about third- and fourth-party vendors?

Related Webinars:

Best Practices in Establishing and Documenting a Bank-Fintech Partnership

When Worlds Collide: Navigating Competing Financial Crime and Consumer Protection Requirements

 

Yours, Mine, and Ours: Customer Service in the Bank-Fintech Partnership

Yours, Mine, and Ours: Customer Service in the Bank-Fintech Partnership


Join Jenner & Block Partners Jeremy Creelan, Megan Poetzel, and Laurel Loomis Rimon in the third CLE webinar in our series on Bank-Fintech Partnerships. Topics covered will include:

    • Managing customer communications channels for service and diligence
    • Handling customer complaints and sharing related information between partners
    • How are regulators considering customer service in an era of skepticism about third- and fourth-party vendors?

Related Webinars:

Best Practices in Establishing and Documenting a Bank-Fintech Partnership

When Worlds Collide: Navigating Competing Financial Crime and Consumer Protection Requirements

 

News and Insights

Event

Associate Steven Arango to Speak at the Veterans' Legal Career Fair

On September 18, Associate Steven Arango will speak on a panel at the Veterans' Legal Career Fair (VLCF), the only legal career fair in the United States dedicated to veterans, active-duty service members, and military spouses.

September 18, 2026

Publications

In American Banker, Partner Laurel Loomis Rimon Weighs in on OCC's Handling of Fintech Bank Charter Applications

Partner Laurel Loomis Rimon spoke with American Banker about how the Office of the Comptroller of the Currency is approaching bank charter applications from fintechs, amid a growing wave of companies seeking charters from federal regulators.

August 18, 2026

Event

Partner David Greenwald to Speak at PLI Program on Privilege and AI

On August 17, David Greenwald will speak at "Fitting New “Tech” Into the Attorney-Client Privilege and Work Product Protection," a virtual program hosted by the Practising Law Institute (PLI).

August 17, 2026